Privacy Policy

We collect the following categories of data:

Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Profile photo (if uploaded)
• Payment information (processed securely via third-party providers, not stored by Bento)

Usage & Device Information

• App usage data (e.g., screens viewed, features used)
• Device model, OS, and unique identifiers
• IP address and geolocation (only with your permission, e.g., to deliver your order)
• Crash logs and diagnostic data

Order & Transaction Data

• Order history
• Payment confirmations
• Loyalty and reward interactions

We collect data when you:

• Sign up or update your account
• Place an order or interact with the app/website
• Contact our support team
• Participate in surveys or promotional campaigns
• Grant permissions (e.g., location services)

We also use cookies and similar tracking technologies to enhance your experience on our website. You can control or disable cookies through your browser settings.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our app/website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. App/website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We process your data for the following purposes:

• To deliver our services (e.g., process orders, manage deliveries)
• To personalize your experience (e.g., recommend restaurants, promotions)
• To improve our platform (e.g., diagnose bugs, optimize features)
• To communicate with you (e.g., send updates, provide customer support)
• To comply with legal obligations (e.g., fraud detection, record-keeping)
• For marketing and analytics, where permitted by law or consented

We never sell your personal information.

We may share your data with:

• Delivery personnel and partner restaurants to fulfill your orders
• Third-party services for payment processing, analytics, and messaging
• Authorities when legally required

All vendors we work with are contractually obligated to safeguard your data.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to the processing of your data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at help@bento.ky.

You can delete your account at any time:

• Via the App or Website: Go to your profile and tap "Delete Account". This will permanently remove your personal data and order history, except where retention is required for legal or operational purposes (e.g., tax records).
• By Email: Send a request to help@bento.ky.

We will confirm and process the deletion within 30 days.

We retain your data only for as long as necessary to provide our services and fulfill legal obligations. When data is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures — including encryption in transit and at rest, secure servers, and regular security reviews — to protect your data against unauthorized access, disclosure, or destruction. However, no system is 100% secure, so we encourage you to use strong passwords and keep your devices protected.

Our services are not intended for children under the age of 13. We do not knowingly collect data from children.

We may update this policy from time to time. If we make material changes, we will notify you via the app or website. Continued use of our services means you accept the updated policy.

If you have questions about this policy or your data, please contact us:

📧 Email: help@bento.ky

🏢 Address: Bento Ltd, Grand Cayman, Cayman Islands